My Cart

0 item(s)£0.00
You have no items in your shopping cart.

0

Welcome to the home of indulgent, mouth-watering premium confectionery

×

Registration

or login

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

Customer Service

Our primary goal is to have happy and satisfied customers and we are committed to provide you with an excellent service. If you've sent or received a Mallow Tree gift, whether you were delighted or not entirely satisfied, we'd like to hear your comments in order to improve our services and products. If you contact customer services we will do all we can to try solve any issues as soon as possible. All queries will receive an initial response within 48 hours. If you have any queries you can contact us on +44(0) 203 754 0963 or email us at info@mallowtree.co.uk.

 

  • Shipping & Returns

    If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below. If you notify a problem to us under this clause, our only obligation will be:

    • to make good any shortage or non-delivery;
    • to supply and deliver substitute products if your original choice cannot be delivered for any reason;
    • to replace any products that are damaged or defective; or
    • to refund to you the amount paid by you for the products in question in whatever way we choose.
  • International Shipping

    International orders minimum order requirement is £100 and is delivered by DHL and can take 15 working days from the receipt of payment. Unfortunately we are unable to guarantee delivery on specific dates.

    Our products are perishable and we have no control over the temperature for international deliveries and cannot take responsibility for melted or damaged goods.

    • 1. A full delivery address will be required and minimum order of £100
    • 2. A shipment quote and order form with full cost will be shared
    • 3. Once the order is confirmed and payment has been received the order will be dispatched.

    For details or queries on International Orders you can contact our sales team on +44(0) 203 754 0963 or info@mallowtree.co.uk.

  • Returns & Replacements

    At Mallow Tree, we do our best to deliver all products within a 3 week period from the time of purchase. If you decide to cancel the order, then you can email us on info@mallowtree.co.uk

    If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below.

    If you notify a problem to us under this clause, our only obligation will be:

    • to make good any shortage or non-delivery;
    • to supply and deliver substitute products if your original choice cannot be delivered for any reason;
    • to replace any products that are damaged or defective; or
    • to refund to you the amount paid by you for the products in question in whatever way we choose.
  • Ordering

    You can either buy our product from online (https://mallowtree.co.uk/) or email us (sales@mallowtree.co.uk) with your order or call us on +44(0) 203 754 0963.

    The order process is:

    • 1. Place or send us your order
    • 2. Payment received
    • 3. Order dispatched
  • Payment, Pricing & Promotions

    The prices payable for products that you order are as set out in our website. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out during the order process and our delivery policy can be viewed here. All our prices include VAT at the currently applicable rate.